WILLIS RADAR CUSTOMER
STORAGE INSURANCE

Why is there a need for customer storage insurance?
The answer is relatively simple, a customers stored property is not insured by the self-storage facility. Therefore, it is each customers responsibility to insure his or her stored goods. Willis RADAR covers losses and protection beyond the
control of Container Parks such as burglary, natural disasters and a wide variety of losses.

What is Willis RADAR?
Willis RADAR is an internet based method of buying comprehensive insurance for your goods whilst in storage.

Who are WILLIS?
Willis are one of the Worlds leading risk management and insurance intermediaries. Our presence extends to more than three hundred offices in over a hundred countries.

Willis has a team of specialists handling all aspects of insurance for the moving and storage industries.

For over 50 years we have been acknowledged as a leading insurance specialist for the moving and storage industries. Our clients range from the worlds largest to the small professional movers with only one or two vehicles. We are also the official insurance for the supplier for the British Association of Removers and affiliate members of the Self Storage Association.

Why is Willis RADAR needed?
The UK law regarding insurance mediation saw significant changes from 14th January 2005, when the Financial Services Authority took over regulation of the industry.

Can we buy insurance for our Customers via Willis RADAR?
No, your customer must himself/herself buy insurance directly via Willis RADAR. If Container Parks were to do so, we would be performing a regulated activity beyond the coverage of the Intruder Appointed Representative agreement which would be in breach of UK legislation. These changes mean that Container Parks is no longer able to sell insurance on your behalf. Willis RADAR allows you to buy insurance for your goods whilst in storage directly from Willis RADAR on-line.

What are the next steps?
Click on link below for the Willis Radar web site

https://radar.willis.com/direct/?clientcode=conpark

You will have to have at hand the address
at which your goods will be stored which is:

Container Parks Ltd

115 Abercorn Street, Paisley, PA3 4AT.

23 Old Mill Park Industrial Estate Kirkintilloch, G66 1SS.

It is important to recognise that this link is specific to your Container Parks storage company. Insurance cover is only available via this link for storage which is being carried out by Container Parks which has provided you with this information.

Whilst the website has been designed to be user friendly, enclosed with this information is a help document which will give you detailed guidance through the website. This guidance is also available on-line.

The website will enable you to access the site, obtain information and quotations and purchase insurance cover.

What are the benefits of Willis RADAR?
• Willis RADAR provides you with a specialist and
comprehensive insurance cover.
• Willis RADAR has been designed to be a user friendly, easy
access website. It is a safe and secure environment in which to
buy insurance on-line.
• Immediate cover is available via the internet 24 hours a day, 7
days a week.
• Willis RADAR allows you to receive a quote instantaneously,
pay online and access policy documentation.

Can Container Parks advise or assist customers
in the use of Willis Radar?
As an Introducer Appointed Representative, Container Parks will no longer be able to conduct any insurance activities which includes the giving of advice and offering to purchase general insurance for or on behalf of our customers.

How will these changes impact Container Parks’ customers?
Due to changes in the legislation, Container Parks will no longer be directly involved in selling insurance to our customers. Instead, Container Parks, will be able to promote Willis Radar as an alternative method of purchasing insurance cover “on-line” for our customers. Container Parks customers will be able to receive a quote instantaneously, pay online and receive documentation such as policy summaries. Our customers will arrange their insurance directly, via the internet, but the terms and conditions of the policy will be equivalent to the product we currently offer.

INSURANCE STORAGE TIPS . . . .
• Protect all of the items you place in storage
• Use pallets, skids, 2x4’s or other supports to
keep your boxes off the floor
• Place heavy plastic sheeting (painters drop clothes available in any hardware store) over your property. Do not seal everything
in bags where there is a possibility of mildew. Buy and keep
DRI-RID or some other moisture absorber in the unit.
• Place electronics in the rear of the unit.
• Pack glass items in the rear of the unit.
• Do not store valuables (things like jewellery, furs and money) in the unit. YOUR STORAGE UNIT IS NOT A VAULT.
• Unless you are renting a climate controlled unit, do not store
items that may warp or be susceptible to temperature or
atmospheric changes.
• Do not store flammable items or opened foods in the unit.
• Buy an additional padlock for increased security by double
padlock system.
• Make an inventory of the items you put in your storage unit.
Take photographs of the property you are storing. If you don’t
own a camera, buy a disposable one and take pictures of the
items you place in the unit. If you have a video camera, make a
tape of your property.
• Keep a copy of the inventory and pictures at home or
someplace other than the storage unit.
• Do not store receipts for newly purchased furniture or other
items in the unit along with the items.

What does this insurance cover?
It protects you against damage to, or loss of, your property from 32 different causes, including Fire, Earthquake, Water Damage, and burglary. There are some qualifications and exclusions. See you certificate of insurance or policy for a complete list of the covered causes. A copy of your Certificate of Insurance or Policy is also available at your facility’s office.

Won’t my Home Owners insurance cover my property?
Home owners insurance comes in many different forms. Some policies cover the property you have in storage, others don’t. Home owners insurance is issued at various levels of coverage. Also, some types of property may not be covered. Business property, for example, is usually not covered by Home Owners Insurance. If you have questions about what your Home Owners Policy covers, or the limits of coverage, check with your own insurance agent.

When does the coverage start?
Coverage starts when you complete and sign the Lease Agreement Form, pay your first month’s insurance premium and move your property into the unit at Container Parks.

When does the insurance stop?
This is a pay-as-you-go, monthly renewable policy. Normally, your coverage continues as long as you pay your monthly premium. If you terminate your lease and move out, coverage stops when you move out.

What is the difference between burglary and theft?
Burglary means stealing property by means of forcible entry into a securely locked storage space, provided there are marks of forcible entry on the exterior of the storage space. Theft does not require forcible entry. Theft and mysterious disappearance are not covered under this policy.